Annual survey feedback form Professionals/Employees: Overall feedback – Very Good
Annual survey Professional’s feedback: - Overall feedback - Good
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The agency was able to follow through working with health professionals.
The agency was able to communicate heath needs and can put into care plans agreed actions for care staff to follow.
The managers always clear in communication and always transparent
The agency provided exceptional support to the service user and responded in a timely fashion to request and concerns raised. The carers went above and beyond what is expected from a home care agency to ensure the service user was adequately supported
Annual survey feedback form Employees: Overall feedback – Very Good
We have an opportunity to participate in meetings and in this forum, we discuss any changes with service users, and this build our confidence for practice.
We can discuss and contact the office for advice any time.
2019: Service Users: Overall feedback - Very Good
WELCOME TO
At Home Support Services
Our Values
- We Care
- We Respect
- We Are Inclusive
Hospital Admission Prevention (HAPs)
Community
Access & Children and Young People
Live In
Care
Home Care & Domiciliary
Dementia & Alzheimer’s Care
24 Hour
Care
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End of Life
Care
‘’ The team's professionalism has been outstanding during COVID-19, they consistently had PPE and kept us safe’' - Valerie
Welcome to At Home Support Services
Our team is committed to providing exceptional health and social care services for those in need at all stages of life’s journey.
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Our experienced care workers cover a wide range of care & support services. From supporting end of life care, to those in need of personal care and support at home, we strive to give you peace of mind that your loved ones are cared for to the very highest of standards. Speak to us today for expertised support in Home Health Care Services, Complex Care, Meal Support Services, Sitting and Companion Services, Sleep In Services and Home Health Care Services.
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At Home Support Services is fully regulated by the Care Quality Commission (CQC) and all of our care staff are subject to enhanced Disclosure and Barring Service (DBS) clearance.
Regulated by the Care Quality Commission
All of our care services are independently monitored and regulated to offer you peace of mind.
Here's What Our Service Users Said in 2022
We take pride in regularly conducting surveys to monitor our service. In 2022, we had major praises about our overall service within the community we serve. Check out our 2023 Good Care Campaign. The survey found over 50% of our clients felt our service is outstanding at meeting their expectations and our carers are ''excellent'' and we ''accommodate all their needs''.
