Annual survey feedback form Professionals/Employees: Overall feedback – Very Good
Annual survey Professional’s feedback: - Overall feedback - Good
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The agency was able to follow through working with health professionals.
The agency was able to communicate heath needs and can put into care plans agreed actions for care staff to follow.
The managers always clear in communication and always transparent
The agency provided exceptional support to the service user and responded in a timely fashion to request and concerns raised. The carers went above and beyond what is expected from a home care agency to ensure the service user was adequately supported
Annual survey feedback form Employees: Overall feedback – Very Good
We have an opportunity to participate in meetings and in this forum, we discuss any changes with service users, and this build our confidence for practice.
We can discuss and contact the office for advice any time.
2019: Service Users: Overall feedback - Very Good
ABOUT US
At Home Support Services
Director’s statement:
We are a family-run business providing domiciliary care to individuals in their own homes. This business was built on from our strong knowledge and skills for managing community services within NHS organisations and our experience in designing community care pathways that aims at promoting independence for those living at home.
Our purpose is to care, respect, and remain inclusive as we support people in their own homes. Our objectives include enabling people with long term conditions and physical health needs to remain in their own homes and live longer, healthier, and happier lives through our team of passionate health care workers. We pride ourselves on the integrity, teamwork, kindness and compassion shared with our staff to those receiving our care.
Everyone’s needs are different, and because we value and respect this individuality, we have a variety of services to meet each individual willing to stay in their own home instead of being admitted into an institute.
We Pride ourselves in having a team of carers who come with years of experience in the care industry. They use their own life skills and experiences to support our clients and give them the best quality of life and as much independence as possible.
Our employees are all thoroughly vetted, and police checked to an enhanced level and fully trained in accordance with the industry requirements. We always try to carefully match our carers to suit each individual service user.
Our service takes accountability and responsibility in sharing evidence of how the service delivers and contributes to achievement of agreed outcomes. We continue to hold our values in our philosophy of care, as we respect, as we care and we remain inclusive while promoting independence and enabling value for life while at home.
At Home Support Services staffs have a wealth of experience in: expertised support in Home Health Care Services, Complex Care, Meal Support Services, Sitting and Companion Services, Sleep In Services and Home Health Care Services.
Meet our team
Gladys Chingoka
Registered Manager/Director
Elliot Chingoka
Nominated Individual/Director
Netsai Mashingaidze
Care Cordinator/
Director
What distinguishes our home care services
We always put you first. Our aim is to provide the standard of care that we would want for our own families. This means assessing each service users’ distinctive characteristics and is not just a list of care requirements of an individual.
With At Home Support Services, we are:
Committed to Duty of Care
Committed to Duty of Candour
Committed to Safety
Committed to Providing Person Centred Care