Annual survey feedback form Professionals/Employees: Overall feedback – Very Good
Annual survey Professional’s feedback: - Overall feedback - Good
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The agency was able to follow through working with health professionals.
The agency was able to communicate heath needs and can put into care plans agreed actions for care staff to follow.
The managers always clear in communication and always transparent
The agency provided exceptional support to the service user and responded in a timely fashion to request and concerns raised. The carers went above and beyond what is expected from a home care agency to ensure the service user was adequately supported
Annual survey feedback form Employees: Overall feedback – Very Good
We have an opportunity to participate in meetings and in this forum, we discuss any changes with service users, and this build our confidence for practice.
We can discuss and contact the office for advice any time.
2019: Service Users: Overall feedback - Very Good
GOOD CARE MONTH 2020
At Home Support Services participates in Good Care Campaign week organised by Hertfordshire County Council. This is an opportunity to reflect on all of the hard work being done in the community and celebrate our achievements! We have some phenomenal work being carried out by our team and we take this opportunity to share these stories with you.
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Some of the feedback we received from our service users:
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“We do not worry so much and they keep her clean and comfortable.”
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“Even new staff are always excellent. Debbie found me unwell and dealt with the situation very calmly and phoned my son, my GP and the office. Everything was spot on. She took the extra mile and went to the pharmacy to get me the prescribed medication.”
“Happy I’m in my own house. The pressure ulcer to sacral area managed with repositioning and stopped me from going into a nursing home or hospital.”
“They always say who they are and tell us what they are doing”
“Times I am not my best, they supported me without judging me.”
“They get in touch quickly when any household issues arise.”