Annual survey feedback form Professionals/Employees: Overall feedback – Very Good
Annual survey Professional’s feedback: - Overall feedback - Good
The agency was able to follow through working with health professionals.
The agency was able to communicate heath needs and can put into care plans agreed actions for care staff to follow.
The managers always clear in communication and always transparent
The agency provided exceptional support to the service user and responded in a timely fashion to request and concerns raised. The carers went above and beyond what is expected from a home care agency to ensure the service user was adequately supported
Annual survey feedback form Employees: Overall feedback – Very Good
We have an opportunity to participate in meetings and in this forum, we discuss any changes with service users, and this build our confidence for practice.
We can discuss and contact the office for advice any time.
2019: Service Users: Overall feedback - Very Good
The aim of palliative care is to help you to have a good quality of life – this includes being as well and active as possible in the time you have left.
End of life care includes palliative care. If you have an illness that cannot be cured, palliative care makes you as comfortable as possible, by managing your pain and other distressing symptoms.
We work alongside district nurses and other professionals involved in your journey as we continue to make you as comfortable as possible. We will assess your needs and we will be able to communicate effectively and support you with:
•Preparation of meals
"My wife died peacefully and she was well cared for. I could not ask for more. I would like to see as many carers at my wife’s funeral as possible to bid farewell with us. We are deeply grateful for what you did."
"Staff are always willing to help. They found me unable to call the GP and supported me with arranging the home visit and collected the prescription."