Annual survey feedback form Professionals/Employees: Overall feedback – Very Good
Annual survey Professional’s feedback: - Overall feedback - Good
The agency was able to follow through working with health professionals.
The agency was able to communicate heath needs and can put into care plans agreed actions for care staff to follow.
The managers always clear in communication and always transparent
The agency provided exceptional support to the service user and responded in a timely fashion to request and concerns raised. The carers went above and beyond what is expected from a home care agency to ensure the service user was adequately supported
Annual survey feedback form Employees: Overall feedback – Very Good
We have an opportunity to participate in meetings and in this forum, we discuss any changes with service users, and this build our confidence for practice.
We can discuss and contact the office for advice any time.
2019: Service Users: Overall feedback - Very Good
Domiciliary care is for anyone who requires support at home. It can be useful for individuals of every age.
Domiciliary care is provided to individuals who still live in their homes but require further assistance enabling them to maintain independence and quality of life.
a) A short-term episode of care to enable you to regain and retain independence and facilitate your rehabilitation
b) Long term care to ensure you continue to live at home independently without having to go into residential care when it is not necessary
You may begin to discover distinct areas of your routine hard to complete and need some help. We will arrange regular home visits for you, including a variety of daily duties, from 30 minutes to several hours a day, which consists of:
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Personal and continence care.
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Managing medication.
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Helping to mobilise in and around the home.
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Participation in rehabilitation exercises
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Personal care
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Shopping
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Laundry
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Household tasks and meal preparation.
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Clinical care, including catheter and stoma management and Percutaneous Endoscopic Gastrostomy (PEG) feeding.
"Thank you for your advice. My mum has not had a urine infection in months. She has not gone back into hospital since you started looking after her."
- Andy
"My mum was unable to cope and so I could not go on holiday. Now with your help and support, I can sleep peacefully, I can look after my children and I visit mum when I can. My mum is not a burden, but a loving nan again and our relationship has improved."
- Jean