Annual survey feedback form Professionals/Employees: Overall feedback – Very Good
Annual survey Professional’s feedback: - Overall feedback - Good
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The agency was able to follow through working with health professionals.
The agency was able to communicate heath needs and can put into care plans agreed actions for care staff to follow.
The managers always clear in communication and always transparent
The agency provided exceptional support to the service user and responded in a timely fashion to request and concerns raised. The carers went above and beyond what is expected from a home care agency to ensure the service user was adequately supported
Annual survey feedback form Employees: Overall feedback – Very Good
We have an opportunity to participate in meetings and in this forum, we discuss any changes with service users, and this build our confidence for practice.
We can discuss and contact the office for advice any time.
2019: Service Users: Overall feedback - Very Good
Live-in care keeps you with your familiar surroundings and your own possessions. Ensuring that you have flexibility, choice and control over your life.
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At Home Support Services provides a specialised care service to individuals in need of day-to-day care and assistance.
We take care of those who want care at home instead of joining a nursing home. Our live-in care allows you to stay at home independently while you receive assistance from a professional carer.
Live-in care keeps you with your familiar surroundings and your own possessions. Ensuring that you have flexibility, choice and control over your life.
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Where these care needs are identified, we will aim to match the right career/ companion to the service user taking into consideration the needs of the service user, beliefs and values
"We worked with other agencies and were left without care or let down on other calls. However, for the past two and a half years we have used this agency, we have not received any failed calls."
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Ruby