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Annual survey feedback form Professionals/Employees: Overall feedback – Very Good

Annual survey Professional’s feedback: - Overall feedback - Good

The agency was able to follow through working with health professionals.

The agency was able to communicate heath needs and can put into care plans agreed actions for care staff to follow.

The managers always clear in communication and always transparent

The agency provided exceptional support to the service user and responded in a timely fashion to request and concerns raised. The carers went above and beyond what is expected from a home care agency to ensure the service user was adequately supported

Annual survey feedback form Employees: Overall feedback – Very Good

We have an opportunity to participate in meetings and in this forum, we discuss any changes with service users, and this build our confidence for practice.

We can discuss and contact the office for advice any time.

2019: Service Users: Overall feedback - Very Good

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At Home support services Ltd
- Jun 1, 2021
- 1 min read

2020 Good care Campaign Week

2020 Good care Campaign Week

Good care Campaign Week

Every year in the last week of the month of February we celebrate the excellent service user experiences of receiving our services and we share these with others. Service users speak openly and express their views about how they have been supported with our teams and our systems.

2020 -- Good care Campaign Week

Service User A -

Rating -

I have been with this care agency since 2017. As a family we live far away from our mother. The care agency took our mum from another agency in November 2017. She had pressure ulcers and required regular repositioning.

The pressure ulcers healed within 3 months, completely as the carers followed all district nurses advice to prevent deterioration. We have witnessed the transformation of our mother.

The care staff communicate with us when they need anything to enhance the care of our mother. The involvement of this agency has given us peace of mind.

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