Annual survey feedback form Professionals/Employees: Overall feedback – Very Good
Annual survey Professional’s feedback: - Overall feedback - Good
The agency was able to follow through working with health professionals.
The agency was able to communicate heath needs and can put into care plans agreed actions for care staff to follow.
The managers always clear in communication and always transparent
The agency provided exceptional support to the service user and responded in a timely fashion to request and concerns raised. The carers went above and beyond what is expected from a home care agency to ensure the service user was adequately supported
Annual survey feedback form Employees: Overall feedback – Very Good
We have an opportunity to participate in meetings and in this forum, we discuss any changes with service users, and this build our confidence for practice.
We can discuss and contact the office for advice any time.
2019: Service Users: Overall feedback - Very Good
QUALITY ASSURANCE
You speak, we listen and together we make changes.
We are registered with the UK government regulators – the Care Quality Commission (CQC) in England and are subject to unannounced inspections on a regular basis. We subscribe to various health care expert bodies, such as HCPA, ICO, Information Commission Office and Skills for Care.
The assurance of on-going quality, continuous improvement and client satisfaction is paramount for At Home Support Services. Any care package delivered by us will be subject to our Quality Assurance (QA) process throughout its life. This process will include QA Visits from senior staff, postal surveys and consultations with clients.
The results collected are vital in ensuring a continuous improvement in services, and are a measurement for internal performance. We continue to monitor services and develop projects to improve, where possible, service delivery for all client groups.
Members of the following associations:
