Annual survey feedback form Professionals/Employees: Overall feedback – Very Good
Annual survey Professional’s feedback: - Overall feedback - Good
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The agency was able to follow through working with health professionals.
The agency was able to communicate heath needs and can put into care plans agreed actions for care staff to follow.
The managers always clear in communication and always transparent
The agency provided exceptional support to the service user and responded in a timely fashion to request and concerns raised. The carers went above and beyond what is expected from a home care agency to ensure the service user was adequately supported
Annual survey feedback form Employees: Overall feedback – Very Good
We have an opportunity to participate in meetings and in this forum, we discuss any changes with service users, and this build our confidence for practice.
We can discuss and contact the office for advice any time.
2019: Service Users: Overall feedback - Very Good
OUR SERVICES
Our Services
All our services aim at providing you with a package to support you retain your independence and to make life easier for you and those involved in supporting your social and health needs:
Our Response Time:
We aim to respond within a maximum of 2 hours with capacity answers and preferred call times and package of care start date.
We aim to carry out our assessments within 24 hour of receiving and triaging your request/ or referral
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Other services available:
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Hourly Community Access Hours
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Sleep In-to maintain safety overnight.
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Waking Nights –To maintain safety overnight and support the service user personal care needs overnight.
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Holiday Cover (were your family need a break we are happy to take care of you )
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We work alongside district nurses and other professionals involved in your journey, as we continue to make you as comfortable as possible. We will assess your needs and we will be able to communicate effectively for you if not able and we support you with:
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Medication administration
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Personal care
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Shopping
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Preparation of meals
Prevention of hospital admission
We provide you with Short term care following hospital stay.
Following any of these hospital discharges our front-line staff can assist you with:
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Participation in rehabilitation exercises.
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Medication administration.
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Personal care
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Shopping
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Preparation of meals
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Laundry
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Cleaning
Promoting Independence at home and ensuring you can live to your best , this comes into categories
(a) a short-term episode of care to enable you regain and retain independence and facilitate your rehabilitation.
(b) Long term care to ensure you continue to live at home independently without having to go into residential care when it is not necessary.
Were these care needs are identified we will aim to match the right career/ companion to the service user taking into consideration the needs of the service user, believes and values .
By choosing At Home Support Services, you’re safe in the knowledge that our full range of home care services are fully regulated by the Care Quality Commission (CQC).
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Bespoke solutions
Care and support comes in all shapes and sizes.
You can arrange daily or weekly visits at times that suit, during the day or overnight. If you want support on-hand 24/7, our dedicated live-in care service is the one for you.