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what our clients say

We care very much about what our clients and their family think about us. Please find below a number of our most-valued testimonials.

Read some of the feedback our customers are sharing about how our home care services are helping them. Learn more about at Home Support Services, we're here to take your call on 02036208833

2021: Service Users:  Overall feedback - Very Good

Service User A:

'We are all very pleased with the level of care, S. is receiving and feel a great sense of relief that we know she is being looked after so professionally.

 

It is a great weight off our minds to know S. is getting regular visits and we can concentrate on making the most of our time with Shirley knowing she is being care for so well. Thank you all so much for your hard work and dedication’’ - A.C

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Service User B:

‘’All carers are friendly and helpful, they know my needs and routine. I am overall happy with them 8/10 and nice to have Cathy as my regular care giver’’ - P.T

2020: Service Users:  Overall feedback - Very Good

Service User A:

 

The care and attention have improved may quality of life not only my social life but my mental health as well, as we do exercises which I look forward to.

Service user B: 

 

Carers follow nurses’ advice and, they encourage me with my health needs, they make me laugh and I look forward to my care calls. 

Service User C: 

 

Carers follow nurses’ advice and, they encourage me with my health needs, they make me laugh and I look forward to my care calls. 

Annual survey feedback form Professionals/Employees: Overall feedback – Very Good

Annual survey Professional’s feedback: - Overall feedback - Good

The agency was able to follow through working with health professionals.

 

The agency was able to communicate heath needs and can put into care plans agreed actions for care staff to follow. 

 

The managers always clear in communication and always transparent 

 

The agency provided exceptional support to the service user and responded in a timely fashion to request and concerns raised. The carers went above and beyond what is expected from a home care agency to ensure the service user was adequately supported

Annual survey feedback form Employees: Overall feedback – Very Good

 

We have an opportunity to participate in meetings and in this forum, we discuss any changes with service users, and this build our confidence for practice. 

 

We can discuss and contact the office for advice any time.

2019: Service Users:  Overall feedback - Very Good

Service User A:

 

My mum was unable to cope, I could not go on holiday, but now with your help and support I can sleep peacefully, I can look after our children, I visit mum when I can, my mum is not a burden but is a loving nan again, our relationship has improved.

Service user B: 

 

My wife died peacefully, she was well cared for, I could not ask for more I would like to see as many careers at my wife’s funeral as possible to bid farewell with us.

 

We are deeply grateful to what you did. 

Service User C: 

 

Thank you for your advice, my mum has not had Urine infection in months, she has not gone back to hospital since you started looking after her.

Service User D:

 

Staff are always willing to help, they found me unable to call GP and supported with arranging the home visit and collected the prescription

Service user E: 

 

We worked with other agencies and were left without care or let down on other calls however for the 2.5 years we have used this company we have not received any failed calls. 

Excellent staff and managers are great communicators.

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Annual survey feedback form Employees: Overall feedback – Very Good

We were able to receive training, we know when supervision is due, we were able to be listened. 

 

The managers are approachable. 
 

Annual survey feedback form Professionals: Overall feedback – Good

The managers are visible and drive the outcomes of the individuals they care for. 
 

The care staff have been helpful and knew the service user.
 

It was noticed that there is continuity in careers between Monday to Saturday. 

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